However, depending on the circumstances, you’ll be able to use the built-in reset feature within Windows 10 to go back to the factory defaults without losing your data or deleting everything and starting fresh again. But if you can’t boot your Surface Pro 4 or things simply aren’t working the way it should, you might need to use the recovery image to fix your tablet. Fortunately, Microsoft has updated its support page for its Surface line of devices and now users can download the recovery image for any Surface device, including Surface Pro 4, Surface Book, Surface Pro 3, Surface Pro 2, Surface 3, Surface 2, and Surface RT. Downloading the Surface Pro 4 recovery image from Microsoft is free, but there are a few steps you need to follow.
Download Surface Pro 4 recovery image
Once you have completed the process, you can use the Recovery Drive with the recovery image to reset your Surface Pro 4 to the default factory settings or to refresh your device. Microsoft has documented the instructions to recover your Surface using a USB recovery drive.
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